Legal
By downloading, installing, or using Clientelle (the "App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the App.
These Terms form a binding agreement between you and Clientelle ("we," "us," or "our"). We may update these Terms from time to time. If we make material changes, we will notify you in the App before the change takes effect. Continued use after that date constitutes acceptance.
Clientelle is a mobile CRM for service professionals — personal trainers, hair stylists, nail technicians, and similar practitioners — to manage client relationships, log sessions, and stay on top of rebooking.
The App is offered in two tiers:
We reserve the right to modify, suspend, or discontinue any feature at any time. We will give reasonable notice for changes that materially reduce functionality available to paying subscribers.
You must be at least 13 years old to use the App. By creating an account, you represent that you meet this requirement.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at kevin@clientelle.com if you suspect unauthorized access.
You may not create more than one account per person, transfer your account to another person, or use another person's account without their permission.
Pro subscriptions are billed through the Apple App Store or Google Play Store. All billing, refunds, and payment disputes are handled by the applicable store — not by us. Please review Apple's or Google's refund policies before subscribing.
Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. To cancel, manage your subscription through your device's App Store account settings.
Downgrading from Pro to Free takes effect at the end of the current billing period. If your client count exceeds the Free tier limit at that time, your existing clients remain readable but you will not be able to add new ones until you are within the limit.
You retain ownership of all content you enter into the App — client records, session notes, and photos. You grant us a limited license to store and process that content solely to provide the service to you.
Because Clientelle stores information about people who are not our users (your clients), you are responsible for:
You agree not to:
We reserve the right to suspend or terminate any account that violates these terms, without prior notice where necessary to protect the service or other users.
Clientelle includes AI-powered features — voice note transcription, note structuring, and Session Briefs — powered by OpenAI and Anthropic. These features are designed to assist you, not replace your professional judgment.
When you use AI features, relevant content (session notes, preference notes, or voice audio) is sent to Anthropic or OpenAI for processing. See our Privacy Policy for details.
The App integrates with third-party services including Google Calendar, RevenueCat, Supabase, OpenAI, and Anthropic. Your use of those integrations is governed by each provider's own terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.
Connecting Google Calendar grants Clientelle permission to read your calendar events and create new events on your behalf. You can revoke this access at any time from the Account screen or from your Google account settings.
The App, including its design, code, branding, and all content we create, is owned by Clientelle and protected by intellectual property law. These Terms do not grant you any rights to our intellectual property beyond the limited license to use the App as described here.
You own your data. We own the App.
The App is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the App will be error-free, uninterrupted, or free of security vulnerabilities.
We are not responsible for any loss of data caused by App errors, device failures, third-party service outages, or any other cause. We strongly recommend maintaining your own backup of important client information.
To the maximum extent permitted by law, Clientelle and its owners, employees, and contractors are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App — including loss of data, lost revenue, or loss of clients.
Our total liability to you for any claim arising from your use of the App is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) $50 USD.
You may stop using the App and delete your account at any time from the Settings screen. Account deletion permanently removes your data as described in our Privacy Policy.
We may suspend or terminate your access if you breach these Terms, fail to pay for a Pro subscription, or if we discontinue the App. Where practical, we will give you reasonable notice and an opportunity to export your data before termination.
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising from these Terms will be resolved in the courts located in San Francisco County, California.
Questions about these Terms: kevin@clientelle.com